Yes it is! The app is free to download, sign in and acces your Say No To Slow video purchases. You can download the videos to your app and watch them offline.

Yes you can! This is a feature which we have introduced as part of the FREE Say No To Slow app. This is a game changer!

The Adventure Bike Series contains 16 episodes and the Dirt Bike series contains 21 episodes. You can stream them as often as you like. You can download them to the Say No To Slow app at no extra cost, so you can watch them wherever you like! You can also access them through your account on our website. They are not provided physically eg on a DVD or similar.

No you don't. It's really important to us that our customers can purchase the videos as a one time purchase and watch as often as they like without paying extra.

The Say No To Slow Dirt Bike Series and Adventure Bike series aren't part of the subscription. So you can purchase these once and once only and have access to them as long as you want to. Based on feedback from our customers, this is the most preferred way to access such a massive amount of content. If you choose to become a subscriber, you'll get additional access to the single episodes and bonus content we release each month.

We do have a subscription option which will give you access to the community feature, live streams and Q&A's with Chris each month, and access to exclusive content not available elsewhere. 

The subscription does not currently provide access to the two main series - coming in late 2025 watch for some changes!

Most of our customers will have been migrated over, and you should have received an email with instructions to log in and access on the new platform. All prior users from our earlier Vimeo platform must get in touch with us by 30 September 2025 for us to add you to our current platform at no cost. Get in touch with us at info@saynotoslow.nz and we can sort it out for you.

Please check that you are logged in under the same email address that you used to purchase the series. Sometimes people enter their email address incorrectly too (we have all done that at some point!) so just get in touch with us at info@saynotoslow.nz and we will help you get it sorted.

We are committed to ensuring your satisfaction with our services. If you are not completely satisfied, you can request a refund within 7 days of your purchase. To be eligible for a refund, please note the following:

1. Refund requests must be made within 7 days of the transaction date.

2. The request should include your order number and reason for the refund.

3. Refunds will be processed to the original payment method used at the time of purchase.

4. Refunds may take up to 5-10 business days to appear in your account, depending on your bank or credit card issuer.

5. Services or products already used or accessed may not be eligible for a full refund. If you have already viewed the episodes, you may not be eligible for a refund.